Lucy Kiruthu: Customer insights will help firms weather tough storms Every smart business must seek to have an in-depth understanding of its customers and employees.
Rubis cuts fuel supply to Kenyan airlines Firm says the move was part of optimisation of its aviation contracts in the country to cut costs without hurting its earnings.
Firm sues Absa Kenya for Sh1.5billion in data row New Mega Africa Ltd contests alleged financial sabotage and sharing of client’s financial statements with strangers.
Finlay’s lengthy compensation fight with tea pickers Tea pickers of James Finlay seek compensation for alleged violation of their rights.
Polycarp Igathe lands new role in South Africa He has been appointed Africa Chief Growth Officer at Tiger Brands.
Lucy Kiruthu: Customer insights will help firms weather tough storms Every smart business must seek to have an in-depth understanding of its customers and employees.
Priscilla Muhiu: Ignoring consumer behaviour is making a date with failure My Dawa’s Country Director believes that any business that ignores consumer behaviour changes will be rendered obsolete.
Lucy Njoroge: My career has taught me the importance of attention to detail Ms Lucy Njoroge runs a consultancy firm as a governance advisor at the SNDBX, an SME growth hub.
Lucy Kiruthu: Social media listening and its importance to your firm Smart companies are keen to capture customer insights from these everyday conversations.
Lucy Kiruthu: How to demystify customer experience for top gains Smart businesses must make customers feel acknowledged and respected as human beings.
Lucy Kiruthu: What is your business doing to prepare for the Zoomers? Zoomers like to communicate through social media and texts.
KenGen board appoints insider acting CEO The acting KenGen boss has been the General Manager, Human Resources and Administration at the power firm since March 2016.
Lucy Kiruthu: For assured survival, startups need more than financing During the startup phase, the initial sales take a little while, and there are no earnings already retained
Lucy Kiruthu: Why your personal data must be secured at all costs The data protection Act gives guidelines in many areas of personal information handling.
