Lucy Kiruthu: Why customer service week should be a wakeup call for firms The importance of service and of those who provide and receive it is undisputed.
Diageo picks KBL boss Musunga to head Nigeria Guiness firm Mr Musunga has been appointed to a similar position at Guinness Nigeria PLC.
AEC Kenya rebrands to Inkomoko, will invest Sh4b to support small businesses AEC Kenya will now be called Inkomoko.
Absa boss Jeremy Awori quits after near-decade service Absa announced Mr Awori will be stepping down from his role on October.
Lucy Kiruthu: Why customer service week should be a wakeup call for firms The importance of service and of those who provide and receive it is undisputed.
Increase profit through customer experience We use profits to assess the financial well-being of our businesses.
Yvonne Khamati: Youths need access to funding and freedom to choose own career paths Young people don't need advice, just opportunities. They need space, access to funding and freedom to choose their own paths.
Lucy Kiruthu: Committing to serve others can enrich our own lives Businesses serve their employees, customers, and partners through the provision of products and services
Kelvin Muigai: A mistake in brewing job helped me discover new beer recipe My bosses were sceptical at first, but, surprisingly, that batch sold out in two weeks.
Patrick Njoroge: Rise and seize the opportunities available within your reach My involvement in farming taught me a work ethic that I cherish to date.
Robert Maina: Why next government must be creative in economic reform plan Taxation is central in achievement of any significant economic plan
Catherine Muraga: Invest in soft skills too to grow into a dependable expert You learn grit and grow as an expert. This season calls for a lot of attention, sacrifice and judicious use of time.
Lucy Kiruthu: Why integrity, ethics are valuable choices that you can make Integrity is one of the key values that can make our society a better place for all.
Esther Kiragu: To grow, be ready to learn, unlearn and relearn Esther Kiragu is a communication consultant who specialises in public relations.
