Safaricom's M-Pesa services down

A Safaricom subscriber performing an M-Pesa transaction. PHOTO | FILE | NATION MEDIA GROUP

Safaricom's mobile money service M-Pesa is currently unavailable due to hitches affecting its database, the telecommunications firm has said.

In a response to customers via its Twitter page, the firm said the problem is being fixed.

"We regret to notify our customers and partners that M-Pesa services are currently unavailable due to a database degradation leading to loss of service. Our engineers are are working to restore services as soon as possible."