Sidian Bank bags top prizes at Think Business Annual Awards

Sidian Bank, a mid-tier bank focusing on SMEs received five awards in the 2021 Think Business Annual Awards for its support for tech development and evolution of banking in Kenya.

During the awards held virtually, the lender bagged the distinction in service award for its financial solutions built around problems affecting many businesses.

In 2020, the lender launched Sidian Credible, an online bid bond application platform that enables its customers to apply for bid bonds from the comfort of their offices and/or homes.

The solution is a self-service platform that responds to the bank’s customers’ needs efficiently in any tendering process as opposed to the manual process of securing bid bonds.  

Other awards received by the bank were, 1st Runners up Best bank in digital banking, 2nd Runners up Best Bank in Customer satisfaction Tier III, 2nd Runners up Best Bank in Mobile Banking, 2nd Runners up Best Bank in Internet Banking, 2nd Runners up Best Bank in Agriculture and livestock financing.

Think Business Awards, which have been running for the past 16 years, are organised by Think Business, a strategic research and competitive intelligence company specialising in the financial sector.

The awards seek to encourage innovation, prudence and stability in the banking sector by recognising, awarding and celebrating exemplary performers.

The bank’s Head of IT and Operations James Muigai said: “The modern customer is tech savvy, they know what they want. Sidian Bank is committed to be a customer centric financial institution.”

“We have invested in technology to provide platforms that offer fast reliable, service to customers. An example of this is our revolutionary online platform for Bid Bonds, Sidian Credible, which enables customers to obtain a bid bond in less than five minutes without ever visiting the bank,” he added.