Faras Cabs Kenya stands at the forefront of Kenya’s online taxi-hailing industry, redefining benchmarks for safety, affordability, and convenience.
As a premier on-demand taxi service in Kenya, the company has swiftly etched its identity in the transportation landscape, introducing a host of features meticulously crafted to cater for both riders and drivers. These features embody the company’s unwavering commitment to providing unparalleled service and ensuring customer satisfaction.
Round-the-clock operational call centre
A standout feature of Faras Cabs Kenya is its round-the-clock operational call centre, ensuring immediate assistance for customer queries and concerns at any hour. This proactive customer support approach significantly enhances the overall customer experience, fostering trust and reliability. Additionally, the company has established a physical office at AEA Plaza, Valley Road, enhancing accessibility and offering in-person assistance for customers, elevating convenience, and assurance.
Innovative loyalty programme
Beyond these customer-focused initiatives, Faras Cabs Kenya boasts an innovative loyalty programme – Farasmiles – setting it apart from competitors.
Customers benefit from a generous 10 percent cashback on every ride, accumulating as Farasmiles, which can be redeemed for various perks like airtime, data, or cash to their M-Pesa account. This integration of rewards into everyday transactions underscores the company’s commitment to providing tangible benefits and value to its customers.
Customer safety and security
Faras Cabs Kenya prioritises the safety and security of its customers by integrating an SOS button within its platform. This feature allows immediate assistance in case of emergencies during a trip, activating a tracking mechanism for swift responses. This safety addition highlights the company’s dedication to prioritising customer well-being, solidifying its reputation as a dependable and safety-conscious transport provider.
Premium reward system for drivers
Moreover, Faras Cabs Kenya places a premium on the welfare and empowerment of its drivers. Recognising their pivotal role, the company instituted a weekly rewards system to recognise and incentivise their commitment. This proactive approach fosters a positive relationship, ultimately enhancing the quality of service provided.
In summary, Faras Cabs Kenya has swiftly emerged as a trailblazer in Kenya’s online taxi hailing industry, setting new standards for exceptional service, customer benefits, and safety protocols.
With an array of customer-centric features, including a 24/7 call centre, loyalty programmes, and innovative safety measures, Faras Cabs Kenya has entrenched its position as a market leader.
The company’s steadfast commitment to customers and drivers underscores its pursuit of excellence and continual innovation, establishing itself as the preferred choice for safe, affordable, and convenient taxi hailing services in Kenya.