Kenya Power announces hitch in token purchase via M-Pesa and USSD code

Pre paid tokens

Pre-paid electricity token machines provided by Kenya Power. 

Photo credit: File I Nation Media Group

The Kenya Power Company (KPC) is the latest service provider to issue a statement regarding the disruption of its services across the country.

This comes as the country continues to experience delays in digital services for the past three days.

In a statement, the company said it was experiencing a system failure due to a network breakdown at its service provider.

This means that thousands of customers who want to purchase their prepaid tokens through M-Pesa and USSD code *977# will have to wait or use the alternative means.

“However, customers can purchase tokens from our banking halls, Airtel Money, and authorised banks,” KPLC said.

The company has also apologised to the customers for the inconvenience caused, saying that they are working with their service provider to restore the affected services as soon as possible.

Amidst these delays across the country in service provision, the government of Kenya through the Ministry of Foreign Affairs informed  all the diplomatic missions and international organisations about the ongoing problem which has interfered with processing e-visas.

Through the statement, the government asked the diplomatic missions that travelers will be issued visa upon arrival at all entry points to Kenya.

Also, the government has asked all airliners to on-board travelers destined to Kenya.

“The Ministry of Foreign and Diaspora Affairs of the Republic of Kenya avails itself of this opportunity to renew to all Diplomatic Missions and international Organizations in Kenya the assurances of its highest consideration.”

Earlier during the day, ICT Cabinet Secretary Mr Eliud Owalo admitted that the country’s e-Citizen portal was under the hands of hackers, which has been the case for the last three days.

Even so, the CS assured Kenyans that their data were safe and that the government was pursuing all the available means to claim the website, which has paralysed all the services being offered on digital platform.

The individuals who have identified themselves through social media platforms as Anonymous Sudan had threaten to paralyse all the government digital services.

The cyber-attackers have not issued any demands so far apart from the allegations that the government of Kenya should avoid interfering with the Sudanese affairs..

“We downed their shitty site for 3 days and counting. We hope Kenyans now know who the Sudanese are, and the next will be worse, we are preparing something very big,” that is the post which they issued on Telegram.

Apart from KPLC, Kenyans trooped to social media on Thursday morning to claim challenges in accessing M-Pesa services.

Some claimed that they were not able to make payments using the normal codes, and even the M-Pesa App.