Outrage greets Safaricom’s caps on data bundles

What you need to know:

  • The official also said the organisation would be seeking redress for affected consumers. We have filed a complaint with the Competition Authority concerning the matter and will pursue legal action, he added.
  • Mr Musyoki’s petition says the data limit will make communication harder for consumers with several internet-connected devices who want to manage their bundles.
  • “Safaricom introduced the new internet bundles as part of its commitment to making data affordable and more accessible to the majority of Kenyans,” he said.

Consumers and rights activists have protested against Safaricom’s decision to change policies on usage and distribution of data services on its network.
The company has capped its data transfer service Sambaza Bundles at 20Mb from a previous limit of 999Mb. It has also reduced the shelf life of data bundles, setting an expiry date with each one bought.

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