ASK HR: How do I handle conflict amongst team members?

Conflict is not always unhealthy since it can provide learning opportunities, innovations and better solutions. PHOTO | FOTOSEARCH

What you need to know:

  • Ensure that roles and responsibilities are clearly defined and assigned based on expertise and capability of team members.
  • Have an acceptable code of behaviour that defines how team members should communicate and relate to one another.

Q. How do you reconcile task conflict and belief or personality conflict? The working group I am in is experiencing challenging task conflicts because of our differing needs, attitudes and personalities. What is the best way to present this challenge without looking as if we’re not team players?

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