To offer quality care, our health system must be people-centred


Healthcare providers should treat people with empathy and compassion.

Photo credit: Fotosearch

What you need to know:

  • Health systems should be designed to meet people’s needs while safeguarding their dignity to ensure responsiveness
  • The responsibility to improve health ought to be shared with the patient and their families

People-centred health services are critical to improving patient safety and quality of care.


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