Safaricom probed over costly M-Pesa outage

A woman withdraws money from an M-Pesa outlet in Nyeri town. FILE PHOTO | JOSEPH KANYI

What you need to know:

  • ICT Cabinet Secretary Joe Mucheru ordered the Communications Authority of Kenya (CA) to work with the Central Bank of Kenya (CBK) to establish causes of the outage.
  • During the outage that lasted several hours, Safaricom customers had problems paying for electricity bills, shopping, sending money to relatives, and even placing bets with gambling firms.
  • Safaricom faces sanctions given the regulator does not accept interruptions of more than one hour.

Safaricom is being investigated for the Saturday outage of its M-Pesa service that left millions of customers unable to receive or send money.

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