KCB customers query deductions from accounts

Customers queue for service at the Kenya Commercial Bank Moi Avenue branch. file photo | nmg

What you need to know:

  • KCB Group customers have over the past week complained that their account balances were incorrect, with most reporting suspicious debit transactions that in some instances wiped out their bank balances leaving others in a negative position.
  • The affected customers who have shared their complaints say they have lost amounts ranging from a few thousand shillings to nearly Sh100,000. 
  • The bank, in a statement, Wednesday insisted that the customers’ cash was safe without explaining why the dubious transactions were taking place or the remedial actions it had taken.

A number of KCB customers have raised concern over un-explained cash deductions on their bank accounts, even as the lender yesterday moved to assure clients that their money was safe.


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