Place to go when looking for a one-stop garage

Photo credit: Mash Auto

By Evans Ongwae

If you own a small, light, or heavy commercial vehicle, motorbike or tuk tuk, you will at one time or the other need the services of a garage. You could find yourself looking for a superb garage for repairs, servicing, painting, or even body work.

Naturally, you wouldn’t want to dump your mobile asset at a backwater garage where you’re unsure of the kind of service to expect. You want to go where you are certain you’ll get fairly good to excellent service. Preferably, you would choose the latter. Who doesn’t want the best possible service that any garage worth its name can offer?

It is also possible that you may not need to search broadly for a respectable garage. There’s the possibility that friends or acquaintances have told you about a certain garage that has impressed them. You may want to try it since someone has already vouched for it.

Indeed, some garages rely on word-of-mouth to get new customers. The good word of the customers they have served does the magic for them, not once or twice, but several times.

Azam Sadique, the director of Mash Auto, says this is the kind of experience he has gone through. For the 20 years his garage has been in operation, happy customers have driven others to his business.

He says Mash Auto has grown steadily over the years. Starting off with one garage in Westlands, it has since expanded to Thika Road, and Nyali.

Mr Sadique attributes this success to satisfied auto customers who bring repeat business and tell others about it.

On its website, the garage states: “At Mash Auto, we have worked hard to build a reputation for offering a trusted and ‘value for money’ service to all our customers in Kenya. We understand the importance of good customer service, with the majority of our work gained through positive word of mouth and repeat customers.”

Mr Sadique explains that the garage seeks to build lasting relationships with its customers, with trust at the heart of that interaction. He says this explains why people will entrust Mash Auto with their cars and trucks, some of which cost a fortune. Customers trust that their vehicles will be handled in the right manner, and are safe in the garage.

He says he is delighted that more and more motorists are taking their trucks and heavy commercial vehicles (HCVs) to the garage, a confirmation that the facility’s reputation is gaining it customers from far and wide.

Mash Auto is a one-stop garage that offers a range of services that include car servicing (major or minor) repairs, body work, interior re-spraying, and insurance repairs.

“As a one-stop shop, we fix, soup up, repair, and sell car parts and accessories,” says Mr Sadique.

He points out that the garage’s mechanics are fully qualified and experienced in working with all types of vehicles, completing all work to the highest of standards at a very competitive price.

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